Prescriptions.

How to order your prescription, and when to collect itt.

Please refer to the Frequently Asked Questions below to find out when you should order and collect your prescription.

You can click to download and sign up for the official NHS App. This allows you to take charge of your healthcare and includes an easy and quick way to reorder repeat prescriptions.

If you don’t have the NHS App, you can order your prescriptions through Patient Access. If you’re not registered for Patient Access then you can submit an Admin Query for Repeat Prescriptions through Patient Triage.

You can also speak to our receptionists in person to place your request via paper in the Prescription Box.

Please remember to allow extra time for prescriptions to be processed during bank holidays.

 FAQs

  • Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

    Please note that it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

    Ordering your prescription online

    1. NHS App: The quickest and easiest way to order prescriptions is by using the NHS App.

    2. Patient Access: Another way is via Patient Access. We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please get in touch with the Practice and we’ll help you get registered. If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.

    3. Patient Triage: You can also place a request via patient triage without the need to register for an account. One of our receptionists or another member of staff will action your request or get in touch if we need more information from you.

  • Under normal circumstances, it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy. This can be faster or slower depending on demand on our doctors to sign your prescription and demand on your pharmacy.

    Here’s when you can expect your prescription to be available, depending on when you order:

    • Ordered by noon Monday - ready to collect from noon Thursday

    • Ordered by noon Tuesday - ready to collect from noon Friday

    • Ordered by noon Wednesday - ready to collect from noon Monday

    • Ordered by noon Thursday - ready to collect from noon Tuesday

    • Ordered by noon Friday - ready to collect from noon Wednesday

    Please remember it is your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

    Please remember to allow extra time for prescriptions to be processed during bank holidays.

  • If you require medication that you cannot see on Patient Access please request it by calling the Practice. Please be advised this can take up to 3 working days - so please make sure to ask well in advance to make sure you don’t run out of your required medication.

  • We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

  • We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and check-ups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate check-up.

  • Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

  • Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.

  • Yes. Go to: https://www.nhs.uk/live-well/healthy-body/your-medicine-cabinet/ to find out more.