Appointments.
Booking an appointment at St Johns House Medical Centre.
We’ve made it easy for you to receive the help you need.
You can use Patient Triage to send us your medical and admin queries. After your query has been assessed, you may be contacted to book an appointment.
Although we aim to resolve your queries on the day you submit them based on priority, routine matters can take up to two working days. So, if you need to talk to us urgently then call us.
If you submit a query when we’re closed, we won’t action it until we’re open. If you need medical assistance call 111, or 999 if it is an emergency.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Practice due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Practice on 01905 423612 before 10:00am if you require a home visit, to give the clinician time to plan the visits.
Visits usually take place between 12:00pm and 2:00pm.
Telephone Advice
Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01905 421688. You can also cancel your appointment by using Patient Access.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.